Our telephone number is not manned; therefore your call does not reach a call operator. However, the voicemails are delivered immediately as a support ticket into our clients system.
When your voicemail is received, it is assigned to the appropriate department and dealt with accordingly. This means that technical issues are dealt with by the engineers who will resolve the problem - this happens immediately rather than after a chain of telephone calls.
Please be assured that although your call is not answered, voicemails are received and dealt with as soon as they are left.